Information We Collect

Contact details. Your name, phone number, email address and any messages you send us by form, phone, email or WhatsApp.

Travel and booking details. Traveller names, dates of birth, gender where an airline or government requires it, itineraries, seat and meal requests, frequent flyer numbers, and any special assistance needs you choose to share.

Passenger Name Record (PNR) data. A PNR is the booking record held in airline and reservation systems. It can include traveller names, contact details, itinerary, ticket numbers and booking history.

Travel document details. Passport or other document details, when needed for your trip.

Payment details. Information needed to process your payment. Card payments are handled through our payment processors, Moneris and Stripe, over encrypted connections.

Website data. IP address, browser type, pages viewed, and how you reached the site, collected through cookies and similar tools.

Call information. Phone numbers and call times, including through call tracking when you call from an ad. Calls may be recorded for quality and training. When a call is recorded, we’ll let you know at the start of the call.

How We Use Your Information

• To answer questions and prepare flight quotes
• To make, issue, change and cancel bookings
• To process payments and refunds
• To send confirmations and important updates about your trip
• To meet legal, tax, accounting and security requirements
• To improve our website and measure advertising
• To send marketing messages, only where you have agreed or the law otherwise allows

When We Share Information

We share only what’s reasonably needed, with:

• Airlines and other travel suppliers, to book and manage your trip
• Global distribution and reservation systems, which create and store bookings and PNRs
• Payment processors, to process payments and check for fraud
• Service providers, such as email, website hosting, analytics and advertising providers
• Government and border authorities, where required for travel or by law
• Professional advisers or a successor business, where needed, such as during a sale of the business

We do not sell your personal information.

International Transfers

International travel requires sharing data with airlines, suppliers and authorities in other countries. Our service providers may also store data outside Canada. In those countries, your information is subject to local law and may be accessed by local authorities.

Cookies and Advertising

We use cookies and similar technologies to:

• Keep the website working
• Understand how visitors use the site, for example through Google Analytics
• Measure and personalize advertising, for example through Google Ads, including tracking calls and form submissions from ads

You can manage your choices through the cookie banner on our site and in your browser settings. Blocking some cookies may affect how the site works. You can also manage Google ad personalization through Google’s Ad Settings.

Emails and Marketing

We send service messages about your booking as needed. You can unsubscribe from marketing emails at any time using the link in the message or by contacting us. Canada’s anti-spam law applies to our commercial messages.

WhatsApp

If you message us on WhatsApp, your information is also handled by WhatsApp under its own terms and privacy policy. Please don’t send payment card details by WhatsApp or through our website form.

How Long We Keep Information

We keep personal information only as long as needed for the purposes above and to meet legal, tax and accounting requirements. Booking and financial records are generally kept for at least six years. When we no longer need information, we securely delete or anonymize it.

Airlines and reservation systems may keep PNR data under their own policies.

How We Protect Information

We use reasonable physical, technical and administrative safeguards, such as access limits and encrypted website connections. No system is completely secure, so we can’t guarantee absolute security.

Your Choices and Rights

Subject to the law, you may ask to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent, where applicable, although we may then be unable to provide some services
• Learn how your information has been used and shared

Depending on where you live, Canada’s PIPEDA, Alberta’s Personal Information Protection Act or other provincial privacy laws, including Quebec’s, may apply.

To make a request, contact our Privacy Officer using the details below. We may need to verify your identity.

Children

Our services are for adults making travel arrangements. A parent or guardian should provide any information about children travelling.

Complaints

Please contact us first so we can try to resolve your concern. You may also complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

Changes to This Policy

We may update this policy from time to time. The latest version and its date will always appear on this page.

Contact Us

Privacy Officer
Flights Scanner Inc.
6703 98 Ave NW, Edmonton, AB, T6A 0A4
contact@flightsscanner.ca
(780) 999-1155